Office Administrator

Full-Time  •  In-Office

Position Overview

Owl Roofing is looking for a friendly, organized Office Administrator to be the first voice our customers hear and the person who keeps our office running smoothly. It's a busy, people-first role — you'll spend a lot of your day on the phone, staying on top of the details, chasing down leads, and helping our sales team turn calls into booked jobs. If you like talking to people and getting things done, you'll fit right in.

Key Responsibilities

Answering the Phones (this is the big one)

• Pick up calls quickly and with a smile — you're the voice of Owl Roofing.
• Take good messages, pass them along, and make sure people actually get called back.
• Respond to missed calls within 5 minutes. 
• Book and coordinate email and online inquiries. 

Keeping Things Organized 

• Keep our files, records, and customer info (CRM) tidy and up to date.
• Book appointments and inspections, and keep the sales calendars straight.
• Handle the day-to-day stuff — data entry, paperwork, and keeping the office stocked.

Inside Sales 

• Jump on new leads fast and figure out what the customer needs.
• Turn those calls and inquiries into scheduled estimates and booked appointments.
• Help sales with turning around estimates in a timely manner as needed
• Talk about what we do and why we're great — you'll know our services inside and out.

Helping the Sales Team 

• Lend a hand putting together and sending out estimates and proposals.
• Keep estimates and job statuses current so everyone knows what's happening.

What We're Looking For

• Strong phone presence and excellent verbal and written communication.
• Highly organized with sharp attention to detail and reliable follow-through.
• Comfortable juggling multiple priorities in a busy environment.
• Customer-focused, dependable, and a genuine team player.
• Proficient with computers, email, and office software; quick to learn new systems.

Nice to Have

• Prior experience in an administrative, inside sales, or customer service role.
• Familiarity with CRM software and scheduling tools.
• Background in roofing, construction, or home services.

Details

Schedule: Full-time, Monday–Friday 9-5pm - phone answering 8am - 8pm during busy season

Location: Owl Roofing - 1000 County Road E #230 Shoreview, MN 55126

Compensation: $60,000–$65,000 per year - bonus opportunities available

How to Apply

Send your resume and a brief note about why you'd be a great fit to bea@owlroofing.com. 

We look forward to hearing from you!